Privacy Policy

Last Updated: July 11, 2026

Welcome to Nandhan Groups. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, place an order, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

Full Name
Mobile Number
Email Address
Billing Address
Delivery Address
PIN Code

Order Information

Products Purchased
Order History
Delivery Preferences
Wallet Transactions
Refund History

Payment Information

Payments are processed securely through trusted third-party payment gateways. We do not store your complete debit card, credit card, UPI PIN, or net banking credentials on our servers.

Technical Information

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Date and Time of Visit
Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Verify customer identity.
Provide customer support.
Send order confirmations and delivery updates.
Process wallet credits and refunds.
Improve our website, products, and services.
Respond to enquiries and complaints.
Detect and prevent fraud or misuse.
Comply with applicable legal obligations.

3. Cookies

Our website uses cookies and similar technologies to:

Keep you logged into your account.
Remember your preferences.
Improve website performance.
Analyse visitor behaviour.
Provide a better shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only with:

Delivery partners for order fulfilment.
Payment gateway providers for payment processing.
Technology and hosting service providers supporting our operations.
Government or regulatory authorities when required by applicable law.

All third parties are expected to protect your information appropriately.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Account Responsibility

Customers are responsible for maintaining the confidentiality of their account credentials.

You are responsible for all activities conducted through your account. If you believe your account has been accessed without authorization, please contact us immediately.

7. Wallet Information

Wallet balances are linked only to your registered account.
Approved refunds may be credited as Wallet Credit in accordance with our Return & Refund Policy.
Wallet balances cannot be exchanged for cash or transferred to another user unless permitted by us.

8. Marketing Communications

With your consent, we may send:

Promotional offers
New product announcements
Festival offers
Service updates

You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us.

9. Children's Privacy

Our website is not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The revised Privacy Policy will be published on this page with the updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Nandhan Groups through the contact details provided on our website.

We are committed to protecting your privacy and handling your information responsibly, transparently, and in accordance with applicable laws.

Terms & Conditions

Last Updated: July 11, 2026

Welcome to Nandhan Groups. By accessing our website or placing an order, you agree to the following Terms & Conditions.

1. General

All products displayed on our website are subject to availability.
Prices may change without prior notice.
Product images are for reference only. Actual products, packaging, colour, size, or appearance may vary slightly.
We reserve the right to refuse or cancel any order due to stock limitations, pricing errors, or operational reasons.

2. Product Availability

We are committed to providing fresh, high-quality vegetables, groceries, and food products sourced through trusted and direct channels.
Availability of vegetables, fruits, groceries, and other products depends on seasonal supply, market conditions, and daily stock.
Some products may sell out faster than expected. We believe in honest product availability rather than overpromising.
To ensure fair access for all customers, we reserve the right to limit quantities or bulk purchases during periods of high demand.

3. Repacked Products

Some products are carefully repacked for customer convenience, hygiene, and practical handling.

Repacking is carried out in a clean and controlled environment.
We strive to maintain the original quality of every product during the repacking process.
Minor variations in weight or quantity may occur due to manual handling and packaging.
Packaging dates and essential product information are provided wherever applicable.
Customers should store products according to the recommended storage instructions.
Certain branded products may be repacked only where legally permitted.
Product pricing may include repacking, packaging materials, and handling costs.
Repacked products are intended for immediate or short-term use unless otherwise stated.
Once opened or used, repacked products cannot be returned or exchanged.
By purchasing repacked products, customers acknowledge and accept our repacking process and quality standards.

4. Fresh Produce

Fresh vegetables and fruits are natural agricultural products. Variations in colour, size, shape, weight, or appearance are normal and should not be considered defects.
Nature does not produce identical items, and these natural variations are part of fresh produce.

5. Orders & Delivery

Orders are confirmed only after successful payment or order confirmation.
Orders once confirmed cannot be modified or cancelled after they enter preparation, packing, or delivery.
Delivery services depend on service location, delivery schedules, weather, traffic, and operational conditions.
Delivery times are estimates and delays may occur due to unforeseen circumstances.
Customers are requested to inspect all products immediately upon delivery, preferably while the delivery partner is present.

6. Customer Responsibilities

Customers agree to:

Provide accurate delivery information.
Verify delivered items at the time of delivery.
Report any shortages, incorrect products, damaged packaging, or quality concerns on the same day of delivery.
Store products appropriately after delivery.

7. Quality Commitment

We are committed to:

Supplying fresh and quality products.
Fair pricing and transparent business practices.
Honest product sourcing.
Customer satisfaction through responsible service.

By purchasing from Nandhan Groups, customers acknowledge and support our commitment to quality sourcing, fair pricing, and honest service standards.

8. Limitation of Liability

Nandhan Groups shall not be liable for losses resulting from improper storage, delayed usage, misuse of products after delivery, or circumstances beyond our reasonable control.

9. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts where Nandhan Groups operates.